Amazon recrute Dissemblables Profils 2021 – Usage Maroc

Amazon recrute Dissemblables Profils 2021 – Usage Maroc

février 15, 2021 0 Par admin


Amazon recrute Dissemblables Profils:

-HR Joint.
-EU Workflow Analyst.
-Team Diriger Virtual Customer Charité (VCS).
-Customer Charité Team Diriger (Fluent French and English Required).

Amazon a la régularité d’caractère l’firme la comme avoisinant de ses clients au monde, où quiconque doit ascendant prédire ce qu’il souhaite vendre en haie. En donnant aux clients comme que ce qu’ils veulent – des titre bas, un large emprunt de produits – Amazon continue de grandir et d’marcher en aussi que voisinage e-commerce Mondial.

Remarqué par Jeff Bezos, le voisinage Amazon.com a été lancé en 1995 moyennant caractère le recto où les amateurs de livres pouvaient nourriture une esquisse entier. Bezos trouvait décidé que particulier Internet pouvait livrer à ses clients le commodité de feuilleter une syncrétisme de millions de titres de livres en une autonome jour. Alors de ses 30 primordiaux jours d’occupation, Amazon a décharge des commandes provenant de 45 peuple complets expédiés depuis son école chez la territoire de Seattle.

L’cours d’Amazon, de élémentaire voisinage Internet à juste programme de progrès en touriste par équipier e-commerce, est intendance par l’humour d’hardiesse qui document section de l’ADN de l’firme. Les personnalités les comme brillantes et expérimentées viennent comme Amazon moyennant travailler, manoeuvrer et désenvelopper des technologies permettant d’réformer l’esquisse des acheteurs et vendeurs du monde inconditionnel.


Amazon recrute Dissemblables Profils

HR Joint

Allégorie:

At Amazon we’re working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the ardeur to find and buy anything online, this is your filon to make history.
We are looking for a dynamic, organized self-starter to join our Human Resources department as Human Resources Joint (HRA) (m/f) in our Customer Charité voisinage in Envers, Morocco.

The HR Joint is a temps complet role primarily responsible for providing an operational, value-add and best in class HR munificence to the Morocco based Customer Pilier teams, as well as implementing HR projects and initiatives.

Job Responsibilities:

  • Assist the HR Affaires Partners and HR Diriger with HR admin soubassement and audience.
  • Ensure the implementation and compliance of all HR company procedures, with current legislation and Amazon policies.
  • Collaborate with other HR departments (HR Cénozoïque, Benefits and Payroll) to drive acquiescement, and solve problems.
  • Ensure HR weekly agence hours to provide HR audience to employees.
  • Produce HR reports and analysis, including key HR metrics such as absenteeism, érosion, head count, etc.
  • Liaise with Operations, Associates and other departments on voisinage, to drive précise employee bagarre.
  • Pilier hiring of new employees in compliance with labor laws and Amazon employment policies.
  • Provide and update HR jogging resources to all employees on internal data center.
  • Drive meublé and European HR projects.

Implement initiatives to drive and maintain a agronomie of saillant employee rapports and communications to build up

Basic Qualifications:

  • Fluent English, Arabic and French skills are essential.
  • Knowledge in Moroccan labor law and HR systems.
  • Proven presentation and infection skills.
  • Proficiency in Microsoft Commerce.
  • Affinity to online infection tools (emails, but also minet rooms).
  • Must be autonomous, proactive and demonstrate a can do mine.
  • Must demonstrate flexibility in order to meet the bizness needs.
  • Proven ability to prioritize, meet deadlines.
  • Strong Interpersonal skills- Develops and maintains good working relationships with internal customers. Treats others with adulation. Builds pool and fréquentation.
  • Possesses intellectual curiosity; brings insight into the team/bizness, especially in a multicultural and multi-location environment.

Preferred Qualifications:

  • Previous experience as a Human Resources Joint, ideally within a vaste scale fast-paced Customer Charité or Operations based environment.
  • Proven track geste of HR /payroll and or troc benefits delivery.
  • Bachelors’ degree in bizness, HR, or related field is required.

Postulez ici 


EU Workflow Analyst

Allégorie
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the ardeur to find and buy anything online, this is your filon to make history.

We are looking for an exceptional analyst who is passionate emboîture the Customer Experience, who thinks/acts globally, who has the ability to contribute initial new innovations in the industry and who is a strong communicator and networker to build successful working relationships not only within his own voisinage but across the EU network to join us as a EU Workflow Analyst in Edinburgh, Cork or Envers for the EU Customer Networks. Please submit your accaparement in English.

The ideal candidate will possess both an optimization arrière-plan that enables him/her to manage quantitative calendrier and a demonstrated ability to think broadly and strategically emboîture customer munificence initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring dilatante use of data rassemblement and analysis.

The Workflow Analyst is responsible for ensuring plural CS sites meet munificence levels by staffing calendrier, work mix blending and call rangée adjustments, and overall conduite of workflow across the CS network.

The Workflow Analyst is responsible for supporting and enhancing the succès of all sites within his/her cassette with adulation to maximum staffing of Customer Advocates. The Workflow Analyst is primarily responsible for creating and maintaining schedules for Customer Charité Associates (CSAs) to achieve munificence levels and productivity goals for the voisinage. The Workflow Analyst will collaborate with key bizness partners and stakeholders to identify opportunities for improvement of workforce utilization and munificence levels. He/She should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of munificence levels. The successful candidate will be an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment.

The Workflow Analyst will be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm, and orientation and an ability to manage infection and rapports with plural stakeholders including but not limited to Panorama Operations, Capacity calendrier teams, Facilities team like IT and Exil, HR and ERC (Employee Resource Center) team, Jogging team and workflow teams from other Internal and Outsourcing sites.

Primary Job Functions:

  • Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites culotte term forecast requirements and SLs (Charité Levels)
  • Monitorage actual staffing levels against avant-projet and taking the dépendant corrective pratiques as required like OT (Over Time) calls, Jogging skill soubassement, shrinkage, shift changes to improve munificence levels
  • Effectively avant-projet and monitor CSA adherence to assigned schedule
  • Effectively avant-projet non-productive activities
  • Monitor adherence to AHT (Average Handling Time), AUX (non-productive time limits) and CSA productivity and escalate any areas for development or recognition
  • Maintain CSA skill matrix for the voisinage, Direction of CSA profiles in the ACD (Automated Call Répartition) system, Seating and Exil Devis for voisinage and skills
  • Connect and network with all dépendant stake-holders, including but not limited to operations conduite, process improvement/quality déclaration/customer experience/delivery experience teams
  • Work in partnership with the Capacity Vade-mecum team to build strong relationships and drive consistency, and mécanisation of the process.
  • Pilier Workflow Diriger and Operations impresario by maintaining accurate records of planned and required headcount in each of the skills/OU/Mediums week over week. Keeps track of skills wise movements and Regret to soubassement Workflow Diriger and Operations impresario in making decisions emboîture internal movements/Job postings and Hiring avant-projet.
  • Responsible for Automating and maintaining reports to be used in reporting on munificence level misses. Also, automates tool that will enable completion of root exposé analysis and éclosion of corrective procès lignes for SL misses
  • Develop libre-service solutions for Workflow’s primary stakeholders to reduce administrative overhead and increase time for value-adding activities, making the whole team more scalable and fit for future challenges.

Please submit your accaparement in English.

Basic Qualifications:

  • Bachelor’s degree in a dépendant field or equivalent experiences
  • Experience in calendrier, time and project conduite with the ability to deal with plural demands on time and deal with ambiguity
  • Advanced analytical skills and should provide analysis soubassement on project and new initiatives
  • Innovative and creative in finding solutions/ designing improved methods, systems and processes
  • High soin to detail and ability to deep dive, identify root causes of variances; further execute solutions léopard identified
  • Ability to provide sound advice and tangible infection with stakeholders, should have interest and ability to work on cross-departmental process-improvement initiatives and projects
  • Understanding of workforce conduite programs
  • Aguerri in Excel
  • Fluent in written/read English. Please submit your accaparement in English.

Preferred Qualifications

  • Mémorable knowledge of Amazon policies and procedures

Postulez ici


Team Diriger – Virtual Customer Charité (VCS)

Allégorie:

Our overall objectif is élémentaire: We want Amazon to be the ardeur where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver world class munificence to our customers.

Amazon is looking for a Customer Charité Team Diriger for our Virtual Customer Charité in Morocco supporting the French network,who will lead and soubassement a team of 15-22 Customer Charité Associates who are working remotely (Appartement Commerce required).

The number one priority for this role is to soubassement the associates who will directly retard to you. In this role you will be responsible for the coaching, development, succès and bagarre of your associates. The role expects your employees to be your farouche foyer and you will be tasked with supporting your employees and removing any barriers that prevent them from demonstrating the Amazon Customer Charité Effleurement Tenets (ground rules) on every single customer chatouille.

The ideal Team Diriger understands that supporting the employees is the most critical role they perform, to achieve this they are open and approachable, engage with their employees individually to understand how to most effectively coupé and motivate them and invests time in developing their employees to become legends! They build a work environment where associates are engaged and feel a précise sense of achievement emboîture their role in delivering world class munificence.

You will be responsible for using quantitative and qualitative data to identify opportunities to coupé your employees and celebrate their success. As a single threaded chef for your employees you will take care of all elements of your associates contentement and bagarre at work, including infection and conduite of their scheduling and taking procès on issues arising in your team. As a chef of customer facing associates, you will be expected to role model world class munificence by regularly handling customer contacts. As a chef you will be an amateur in articulating the Amazon objectif and deeply understand the expectations of the Amazon CS Effleurement Tenets; you will ensure your employees understand the notable role they play in vivoir the Effleurement Tenets and how their role crémaillères the Amazon flywheel.

If you need us to make any adjustments throughout the recruitment process due to a disability (including, but not limited to neurodiverse or fantastique health situation), or any other health limite please let us know by contacting [email protected]

Basic Qualifications:

  • Two years experience in leading employees
  • University degree
  • Fluent in French in written and verbal infection
  • Good skills in English written and verbal infection
  • Proficiency in Microsoft Excel
  • ADSL/Fiber Internet connection with 12Mbit/s or faster
  • Separate, lockable working room
  • Ability to travel regionally to attend Panorama events and meetings at least léopard a month.

Leadership:

  • Strong listening skills
  • Maintains a high level of professionalism and approach-ability
  • Fondatrice communicator who also can lead tough conversations
  • Ability to confidently facilitate team discussions and communicate bizness messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in tangible coaching techniques
  • Ability to continually soubassement employees through individual development lignes
  • Nouvelle to entretien applicants and demonstrate understanding of the succès and leadership bar to effectively apply it on hiring decisions

Delivering Charité:

  • Role model for chatouille handling skills
  • Ability to review contacts to identify WOW moments, examples for saillant Customer Charité and opportunities to soubassement associates with coaching

Deliver Results:

  • Mémorable time conduite, organizational prédisposition and presentation skills
  • Ability to deal with éternel courtage positively and maintain high orientation
  • Drives team bagarre and pratiques through internal survey results and insights
  • Helps associates understand the succès bar and crémaillères them to reach it
  • Completes tasks on time to a high quality conforme

Preferred Qualifications:

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)
  • Basic technical knowledge to handle Internet or calculateur issues remotely
  • Experience in leading teams in a virtual environment
  • Fluent in English in written and verbal infection

Postulez ici


Customer Charité Team Diriger (Fluent French and English Required)

Allégorie:
Our overall objectif is élémentaire: We want Amazon to be the ardeur where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver saillant munificence to our customers.

Amazon is looking for a Customer Charité Team Diriger who will lead and soubassement a team of Customer Charité Associates based in Envers;

The number one priority for this role is to soubassement the associates who will directly retard to you. In this role, you will be responsible for the coaching, development, succès and bagarre of your associates. The role expects your people to be your farouche foyer and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon Customer Charité Effleurement Tenets on every chatouille.

The ideal Team Diriger understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coupé and motivate them and invests time in developing their people to become legends! They build a work environment where associates are engaged and feel a précise sense of achievement emboîture their role in delivering saillant munificence.

You will be responsible for using quantitative and qualitative data to identify opportunities to coupé your people and celebrate their success. As a single threaded chef for your people, you will take care of all elements of your associates contentement and bagarre at work, including infection and conduite of their scheduling, ownership of their payroll and taking procès on issues arising in your team Gemba. As a chef of customer facing associates, you will be expected to role model world-class munificence by regularly handling customer contacts. As a chef you will be an amateur in articulating the Amazon objectif and deeply understand the expectations of the Amazon Customer Charité Effleurement Tenets; you will ensure your people understand the notable role they play in vivoir the Effleurement Tenets and how their role crémaillères the Amazon flywheel.

Basic Qualifications:

  • Degree qualified
  • Assaisonnant experience in cordial people conduite.
  • Fluency in French & English languages (written and verbal)
  • Microsoft Excel
  • Maintains a high level of professionalism and approach-ability
  • Can confidently facilitate team discussions and communicate bizness messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in tangible coaching techniques
  • Can soubassement employees through individual development lignes
  • Nouvelle to entretien applicants and demonstrate understanding of the succès and leadership bar to effectively apply it on hiring decisions
  • Role model for chatouille handling skills. Is able to review contacts to identify WOW moments, examples for saillant Customer Charité and opportunities to soubassement associates with coaching
  • Mémorable time conduite, organizational prédisposition and presentation skills.
  • Can deal with éternel courtage positively and maintain high orientation
  • Drives team bagarre and pratiques through internal survey results and insights.
  • Helps associates understand the succès bar and crémaillères them to reach it
  • Completes tasks on time to a high quality normes

Preferred Qualifications:

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)

Postulez ici