Amazon Maroc recrute Étranges Profils 2021

Amazon Maroc recrute Étranges Profils 2021

février 15, 2021 0 Par admin


Amazon Maroc recrute Étranges Profils 2021:
Amazon.com, Inc., often referred to as simply Amazon, is an American electronic agence and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States

Amazon Maroc recrute Étranges Profils 2021 :

HR Auxiliaire

Conférence:

At Amazon we’re working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the emplacement to find and buy anything online, this is your veine to make history.
We are looking for a dynamic, organized self-starter to join our Human Resources department as Human Resources Auxiliaire (HRA) (m/f) in our Customer Libéralité panorama in Envers, Morocco.

The HR Auxiliaire is a temps complet role primarily responsible for providing an operational, value-add and best in class HR faveur to the Morocco based Customer Squelette teams, as well as implementing HR projects and initiatives.

  • Ensure the implementation and compliance of all HR company procedures, with current legislation and Amazon policies.
  • Collaborate with other HR departments (HR Offices, Benefits and Payroll) to drive alignement, and solve problems.
  • Ensure HR weekly rubrique hours to provide HR assistanat to employees.
  • Produce HR reports and analysis, including key HR metrics such as absenteeism, érosion, head count, etc.
  • Liaise with Operations, Associates and other departments on panorama, to drive certaine employee mêlée.
  • Squelette hiring of new employees in compliance with labor laws and Amazon employment policies.
  • Provide and update HR jogging resources to all employees on internal data center.
  • Drive pied-à-terre and European HR projects.

Implement initiatives to drive and maintain a progrès of notable employee procès-verbaux and communications to build up

Basic Qualifications:

  • Fluent English, Arabic and French skills are essential.
  • Knowledge in Moroccan labor law and HR systems.
  • Proven presentation and abouchement skills.
  • Proficiency in Microsoft Commerce.
  • Affinity to online abouchement tools (emails, but also félin rooms).
  • Must be autonomous, proactive and demonstrate a can do physionomie.
  • Must demonstrate flexibility in order to meet the affaires needs.
  • Proven ability to prioritize, meet deadlines.
  • Strong Interpersonal skills- Develops and maintains good working relationships with internal customers. Treats others with dévotion. Builds consortium and correspondance.
  • Possesses intellectual curiosity; brings insight into the team/affaires, especially in a multicultural and multi-location environment.

Preferred Qualifications:

  • Previous experience as a Human Resources Auxiliaire, ideally within a déployé scale fast-paced Customer Libéralité or Operations based environment.
  • Proven track performance of HR /payroll and or clearing benefits delivery.
  • Bachelors’ degree in affaires, HR, or related field is required.

Postuler


EU Workflow Analyst

Conférence
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the emplacement to find and buy anything online, this is your veine to make history.

We are looking for an exceptional analyst who is passionate emboîture the Customer Experience, who thinks/acts globally, who has the ability to contribute officier new innovations in the industry and who is a strong communicator and networker to build successful working relationships not only within his own panorama but across the EU network to join us as a EU Workflow Analyst in Edinburgh, Cork or Envers for the EU Customer Networks. Please submit your juxtaposition in English.

The ideal candidate will possess both an optimization contexte that enables him/her to manage quantitative mémento and a demonstrated ability to think broadly and strategically emboîture customer faveur initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring augmentative use of data amoncellement and analysis.

The Workflow Analyst is responsible for ensuring plurale CS sites meet faveur levels by staffing mémento, work mix blending and call rangée adjustments, and overall conduite of workflow across the CS network.

The Workflow Analyst is responsible for supporting and enhancing the bonheur of all sites within his/her cassette with dévotion to idéal staffing of Customer Advocates. The Workflow Analyst is primarily responsible for creating and maintaining schedules for Customer Libéralité Associates (CSAs) to achieve faveur levels and productivity goals for the panorama. The Workflow Analyst will collaborate with key affaires partners and stakeholders to identify opportunities for improvement of workforce utilization and faveur levels. He/She should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of faveur levels. The successful candidate will be an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment.

The Workflow Analyst will be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm, and destination and an ability to manage abouchement and procès-verbaux with plurale stakeholders including but not limited to Spectacle Operations, Capacity mémento teams, Facilities team like IT and Déportation, HR and ERC (Employee Resource Center) team, Jogging team and workflow teams from other Internal and Outsourcing sites.

Primary Job Functions:

  • Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites bermuda term forecast requirements and SLs (Libéralité Levels)
  • Monitorage actual staffing levels against rentrée and taking the dépendant corrective pratiques as required like OT (Over Time) calls, Cross-country skill soubassement, shrinkage, shift changes to improve faveur levels
  • Effectively rentrée and monitor CSA adherence to assigned schedule
  • Effectively rentrée non-productive activities
  • Monitor adherence to AHT (Average Handling Time), AUX (non-productive time limits) and CSA productivity and escalate any areas for development or recognition
  • Maintain CSA skill matrix for the panorama, Direction of CSA profiles in the ACD (Automated Call Partition) system, Seating and Déportation Dépense for panorama and skills
  • Connect and network with all dépendant stake-holders, including but not limited to operations conduite, process improvement/quality affirmation/customer experience/delivery experience teams
  • Work in partnership with the Capacity Mémento team to build strong relationships and drive consistency, and robotisation of the process.
  • Squelette Workflow Réglementer and Operations gestionnaire by maintaining accurate records of planned and required headcount in each of the skills/OU/Mediums week over week. Keeps track of skills wise movements and Regret to soubassement Workflow Réglementer and Operations gestionnaire in making decisions emboîture internal movements/Job postings and Hiring rentrée.
  • Responsible for Automating and maintaining reports to be used in reporting on faveur level misses. Also, automates tool that will enable completion of root exposition analysis and apparition of corrective procès niveaux for SL misses
  • Develop libre-service solutions for Workflow’s primary stakeholders to reduce administrative overhead and increase time for value-adding activities, making the whole team more scalable and fit for future challenges.

Please submit your juxtaposition in English.

Basic Qualifications:

  • Bachelor’s degree in a dépendant field or equivalent experiences
  • Experience in mémento, time and project conduite with the ability to deal with plurale demands on time and deal with ambiguity
  • Advanced analytical skills and should provide analysis soubassement on project and new initiatives
  • Innovative and creative in finding solutions/ designing improved methods, systems and processes
  • High continuité to detail and ability to deep dive, identify root causes of variances; further execute solutions panthère identified
  • Ability to provide sound advice and réelle abouchement with stakeholders, should have interest and ability to work on cross-departmental process-improvement initiatives and projects
  • Understanding of workforce conduite programs
  • Exercé in Excel
  • Fluent in written/read English. Please submit your juxtaposition in English.

Preferred Qualifications

  • Notable knowledge of Amazon policies and procedures

Postuler


Team Réglementer – Virtual Customer Libéralité (VCS)

Conférence:

Our overall christianisation is élémentaire: We want Amazon to be the emplacement where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver world class faveur to our customers.

Amazon is looking for a Customer Libéralité Team Réglementer for our Virtual Customer Libéralité in Morocco supporting the French network,who will lead and soubassement a team of 15-22 Customer Libéralité Associates who are working remotely (Domicile Commerce required).

The number one priority for this role is to soubassement the associates who will directly ajournement to you. In this role you will be responsible for the coaching, development, bonheur and mêlée of your associates. The role expects your employees to be your égoïste foyer and you will be tasked with supporting your employees and removing any barriers that prevent them from demonstrating the Amazon Customer Libéralité Allumage Tenets (ground rules) on every single customer frôlement.

The ideal Team Réglementer understands that supporting the employees is the most critical role they perform, to achieve this they are open and approachable, engage with their employees individually to understand how to most effectively entraîneur and motivate them and invests time in developing their employees to become legends! They build a work environment where associates are engaged and feel a certaine sense of achievement emboîture their role in delivering world class faveur.

You will be responsible for using quantitative and qualitative data to identify opportunities to entraîneur your employees and celebrate their success. As a single threaded maître for your employees you will take care of all elements of your associates euphorie and mêlée at work, including abouchement and conduite of their scheduling and taking procès on issues arising in your team. As a maître of customer facing associates, you will be expected to role model world class faveur by regularly handling customer contacts. As a maître you will be an maître in articulating the Amazon christianisation and deeply understand the expectations of the Amazon CS Allumage Tenets; you will ensure your employees understand the notable role they play in vivoir the Allumage Tenets and how their role tasseaux the Amazon flywheel.

If you need us to make any adjustments throughout the recruitment process due to a disability (including, but not limited to neurodiverse or psychique health données), or any other health dénouement please let us know by contacting emea-ops-enable@amazon.com

Basic Qualifications:

  • Two years experience in leading employees
  • University degree
  • Fluent in French in written and buccal abouchement
  • Good skills in English written and buccal abouchement
  • Proficiency in Microsoft Excel
  • ADSL/Fiber Internet connection with 12Mbit/s or faster
  • Separate, lockable working room
  • Ability to travel regionally to attend Spectacle events and meetings at least panthère a month.

Leadership:

  • Strong listening skills
  • Maintains a high level of professionalism and approach-ability
  • Fondatrice communicator who also can lead tough conversations
  • Ability to confidently facilitate team discussions and communicate affaires messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in réelle coaching techniques
  • Ability to continually soubassement employees through individual development niveaux
  • Donnée to dialogue applicants and demonstrate understanding of the bonheur and leadership bar to effectively apply it on hiring decisions

Delivering Libéralité:

  • Role model for frôlement handling skills
  • Ability to review contacts to identify WOW moments, examples for notable Customer Libéralité and opportunities to soubassement associates with coaching

Deliver Results:

  • Notable time conduite, organizational panache and presentation skills
  • Ability to deal with durable brouillé positively and maintain high destination
  • Drives team mêlée and pratiques through internal survey results and insights
  • Helps associates understand the bonheur bar and tasseaux them to reach it
  • Completes tasks on time to a high quality conforme

Preferred Qualifications:

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)
  • Basic technical knowledge to handle Internet or calculateur issues remotely
  • Experience in leading teams in a virtual environment
  • Fluent in English in written and buccal abouchement

Postuler


Customer Libéralité Team Réglementer (Fluent French and English Required)

Conférence:
Our overall christianisation is élémentaire: We want Amazon to be the emplacement where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon associates will deliver notable faveur to our customers.

Amazon is looking for a Customer Libéralité Team Réglementer who will lead and soubassement a team of Customer Libéralité Associates based in Envers;

The number one priority for this role is to soubassement the associates who will directly ajournement to you. In this role, you will be responsible for the coaching, development, bonheur and mêlée of your associates. The role expects your people to be your égoïste foyer and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon Customer Libéralité Allumage Tenets on every frôlement.

The ideal Team Réglementer understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively entraîneur and motivate them and invests time in developing their people to become legends! They build a work environment where associates are engaged and feel a certaine sense of achievement emboîture their role in delivering notable faveur.

You will be responsible for using quantitative and qualitative data to identify opportunities to entraîneur your people and celebrate their success. As a single threaded maître for your people, you will take care of all elements of your associates euphorie and mêlée at work, including abouchement and conduite of their scheduling, ownership of their payroll and taking procès on issues arising in your team Gemba. As a maître of customer facing associates, you will be expected to role model world-class faveur by regularly handling customer contacts. As a maître you will be an maître in articulating the Amazon christianisation and deeply understand the expectations of the Amazon Customer Libéralité Allumage Tenets; you will ensure your people understand the notable role they play in vivoir the Allumage Tenets and how their role tasseaux the Amazon flywheel.

Basic Qualifications:

  • Degree qualified
  • Remplaçant experience in honnête people conduite.
  • Fluency in French & English languages (written and buccal)
  • Microsoft Excel
  • Maintains a high level of professionalism and approach-ability
  • Can confidently facilitate team discussions and communicate affaires messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in réelle coaching techniques
  • Can soubassement employees through individual development niveaux
  • Donnée to dialogue applicants and demonstrate understanding of the bonheur and leadership bar to effectively apply it on hiring decisions
  • Role model for frôlement handling skills. Is able to review contacts to identify WOW moments, examples for notable Customer Libéralité and opportunities to soubassement associates with coaching
  • Notable time conduite, organizational panache and presentation skills.
  • Can deal with durable brouillé positively and maintain high destination
  • Drives team mêlée and pratiques through internal survey results and insights.
  • Helps associates understand the bonheur bar and tasseaux them to reach it
  • Completes tasks on time to a high quality normes

Preferred Qualifications:

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)

Postuler