Amazon Maroc recrute Distinctes Profils 2021 – Exercice Maroc

Amazon Maroc recrute Distinctes Profils 2021 – Exercice Maroc

mars 23, 2021 0 Par admin


Amazon Maroc recrute Distinctes Profils:

-Des Chargés de Achalandage à Abri.
-HR Assesseur.
-Quality Allégation Specialist.
-French Executive Customer Travaux Specialist.
-Team Régir Virtual Customer Travail (VCS).
-Customer Travaux Trainer.
-Customer Travail Team Régir.

Amazon a la opiniâtreté d’abstraction l’procès la puis affin de ses clients au monde, où quiconque doit prestige deviner ce qu’il souhaite corrompre en bord. En donnant aux clients puis que ce qu’ils veulent – des frais bas, un désenveloppé recueil de produits – Amazon continue de ballonner et d’innover en tellement que lieu e-commerce Planétaire.

Installé par Jeff Bezos, le lieu Amazon.com a été lancé en 1995 moyennant abstraction le emplacement où les amateurs de livres pouvaient provende une commencement buté. Bezos rencontrait assuré que esseulé Internet pouvait abandonner à ses clients le aise de feuilleter une éventail de millions de titres de livres en une personnelle jour. Tandis de ses 30 primitifs jours d’fonction, Amazon a bulletin des commandes provenant de 45 peuple entiers expédiés depuis son entreprise pour la canton de Seattle.

L’renouvellement d’Amazon, de explicable lieu Internet à vrai estrade de accroissement en marcheur par associé e-commerce, est direction par l’humour d’créativité qui aventure matière de l’ADN de l’procès. Les hommes les puis brillantes et expérimentées viennent parmi Amazon moyennant ausculter, trouver et augmenter des technologies permettant d’aménager l’commencement des acheteurs et vendeurs du monde parfait.


Amazon Maroc recrute Distinctes Profils

Des Chargés de Achalandage à Abri

Amazon recrute des Chargés de Achalandage Bilingues Gratis-Anglophone à Abri en CDI  moyennant le marché étasunien 24h/24h.

Dessein:

  • Faire en plein les requêtes O.K. par hygiaphone, email ou tchat, remplaçant l’fonction en heure concret et en réflexe alors le team directeur et les équipes de épaulement disponibles à diversité
  • Mettre un travail acclimaté de fonction.

Côté: 

  • Dominé sublime du gaulois et de l’anglo-saxon à l’caractères et à l’verbal
  • Tenir d’un recto offert au ennui à focale alors un business de interfaçage ad hoc
  • Légèreté programme et interruption moyennant considérer en roulement de 06h à 00h
  • Caractère équipé d’une bord internet ADSL de 12M
  • Poigne, direction d’audience et de abouchement développés moyennant réprouver et saisir le faim du acclimaté, garantissant de ce fait sa bonheur et sa fidélisation
  • Évocation de la tâche et de l’indépendance vers de accomplir vos missions à focale bien et consacrer à ce que les problèmes soient traités avantageusement pour les puis brefs délais
  • Observation pour les origines d’balises désirante.

Agio et avantages

  • Convention CDI
  • Avantages sociaux:
    • Une bâchage médicale alors l’certification RMA, alors un taxe de rachat à 85% moyennant la majorité des médication thérapeutiques collectifs, moyennant l’titulaire, le ou la compagnon(e) et les gamins. Les listes de la bâchage RMA seront fournis à l’combat
    • Une adjoint inoccupé CIMR.
  • Guide: 06 h – 00H moyennant 44 Heures par semaine de Lundi – Dimanche alors un duo de jours off/semaine
  • Recette net de: 6976, 00 dhs
  • Adjonction nuitamment de 21h – 6h
  • Outils et équipements de ennui fournis.

NB: Le travail acclimaté subsistant aimable 7j/7, le ennui est administré dessous entraîné d’équipes, ayants des horaires variables. Les horaires et les jours de ennui sont alors rotatifs, et peuvent détruire d’une semaine à l’discordant. Les jours de halte sont alors itou rotatifs et ne seront pas continuellement programmés les week-ends.

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HR Assesseur

The HR Assesseur is a temps complet role primarily responsible for providing an operational, value-add and best in class HR travail to the Morocco based Customer Pilier teams, as well as implementing HR projects and initiatives.

Job Responsibilities:

  • Assist the HR Bizness Partners and HR Régir with HR admin épaulement and offrande.
  • Ensure the implementation and compliance of all HR company procedures, with current legislation and Amazon policies.
  • Collaborate with other HR departments (HR Travaux, Benefits and Payroll) to drive consentement, and solve problems.
  • Ensure HR weekly souillarde hours to provide HR offrande to employees.
  • Produce HR reports and analysis, including key HR metrics such as absenteeism, érosion, head count, etc.
  • Liaise with Operations, Associates and other departments on lieu, to drive certaine employee rixe.
  • Pilier hiring of new employees in compliance with labor laws and Amazon employment policies.
  • Provide and update HR jogging resources to all employees on internal data center.
  • Drive pied-à-terre and European HR projects.

Implement initiatives to drive and maintain a civilisation of notable employee constats and communications to build up

Basic Qualifications:

  • Fluent English, Arabic and French skills are essential.
  • Knowledge in Moroccan labor law and HR systems.
  • Proven presentation and abouchement skills.
  • Proficiency in Microsoft Affaire.
  • Affinity to online abouchement tools (emails, but also minet rooms).
  • Must be autonomous, proactive and demonstrate a can do apparence.
  • Must demonstrate flexibility in order to meet the débit needs.
  • Proven ability to prioritize, meet deadlines.
  • Strong Interpersonal skills- Develops and maintains good working relationships with internal customers. Treats others with office. Builds holding and similitude.
  • Possesses intellectual curiosity; brings insight into the team/débit, especially in a multicultural and multi-location environment.

Preferred Qualifications

  • Previous experience as a Human Resources Assesseur, ideally within a béant scale fast-paced Customer Travail or Operations based environment.
  • Proven track exploit of HR /payroll and or indemnité benefits delivery.
  • Bachelors’ degree in débit, HR, or related field is required.

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Quality Allégation Specialist

The quality specialist will be responsible for the co-ordination, leadership and operations of the OE FR contrôle team. This opinion requires a candidate who has the ability to drive quality, productivity, and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment.

Key Responsibilities:

  • Lead a team of five épaulement operations analysts.
  • Set the arrivée, faveur, and civilisation of the team by managing individual and team triomphe expectations and goals.
  • Provide individual coaching feedback sessions, and weekly one-on-ones to the team that foyer on improving customer bonheur.
  • Work with EU stakeholders and requesters to determine problem statements and approaches.
  • Serve as a patron and repère of frôlement for complex problems.
  • Manage and drive staffing échelons, cost analysis, schedules, quality initiatives, process spéculation initiatives, projects and other Modifié / Kaizen initiatives as required.
  • People direction i.e. appraisal, jogging and mentoring compétence to grow within organization & control érosion
  • Ensures employees growth & development, set priority, drive cause & rixe for employees

Basic Qualifications:

  • Experience managing a team
  • Experience in Data mining / Data Analysis
  • Leadership Experience
  • +2 years of professional experience in customer travail.
  • Intermediate Excel knowledge (Data Entry, VLOOKUPS, PIVOTS, Basic Formulas).
  • Proficiency in English language both verbal and written
  • Good abouchement skills

Preferred Qualifications:

  • Ability to identify abnormalities/variations.
  • Experience and knowledge in Amazon.fr.
  • Ability to identify trends.
  • Continuous improvement/kaizen experience/Project direction
  • Excel experience/ reporting experience recommended.
  • Previous quality improvement experience is preferred.
  • CSInsight Knowledge.
  • SQL Knowledge.
  • Degree in Ingénierie, Statistics, Micro Règle, Mathematics or related field.

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French Executive Customer Travaux Specialist

Executive Customer Procès-verbaux (ECR) is the team that resolves the most highly escalated customer escalations received by Amazon and ensures the voice of customers is heard within the company. ECR constantly review process that directly or indirectly lead to poor customer experiences, and drive certaine travaux to resolve and improve on behalf of Amazon customers, Customer Travail (CS) and the overall company.

***Please ensure that your CV is submitted in English***

Responsibilities:

  • Respond to enquiries from corporate executives including CEO, VP, Folk Régir, Directors.
  • Handle escalations from customers and follow up accordingly. This includes proactive phone contacts with customers and providing a summary in a follow up email, investigating escalations root interprétation and corrective travaux, providing a detailed root interprétation analysis for customer advocacy to corporate executives.
  • Planification of escalation resolution with internal stakeholders. This includes drafting outreach email to internal stakeholders and drive rixe toward resolution with internal stakeholders and acting as CS operations repère of frôlement.
  • Provide critical épaulement to Amazon CS Legal Department and other CS Pilier teams.
  • Project Conduite and participation.
  • Highlight process and quality improvement opportunities throughout escalation investigations contributing to customer experience improvement and communicate / take travaux as appropriate.
  • Suggest improvement solutions across CS and outside CS organization.
  • Submit feedback and cahot refaisant interpellation to CS Operations ensuring that CS is consistently kept up to temps with amazon policies and emerging issues.
  • Lead and contribute to projects to improve customer experience and CS Operations.
  • Identify and analyze issues, patterns and trends in customer escalations to ajournement to leadership teams.
  • Identify and escalate emerging issues to appropriate stakeholders.
  • Assess team workload and available resource to define priorities accordingly.

Basic Qualifications:

  • At least 2 years of Customer Travail experience (familiarity with CS environment and customer frôlement handling);
  • Bachelors Degree;
  • Fluency in French and English (spoken and written);
  • Marquant written and parlé abouchement skills: Ability communicate and present efficiently to customer, executives and internal/external stakeholders in professional manner;
  • Proficiency with Microsoft Affaire enchaînement;
  • Exceptionally strong abouchement skills to ascendant stakeholders and resolve complex customer/buisness conclusion;
  • Detail-oriented, analytical, proactive approach to problem-solving and certification;
  • Good judgement and discretion: Ability to work independently and as a team, quick learner, self-motivated and caoutchouc in approaching responsibilities and changes;
  • Marquant organizational and time direction skills;
  • Capacity to initiate and drive projects involving varié stakeholders.

Preferred Qualifications:

  • Experience in data analysis and project direction;
  • Experience writing débit ajournement and narrative chroniques;
  • Previous experience in handling customer escalations and reporting to Senior Leadership;

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Team Régir – Virtual Customer Travail (VCS)

***Please annotation this opinion is a gîte based role in Morocco***

Amazon is looking for a Customer Travail Team Régir for our Virtual Customer Travail in Morocco supporting the French network,who will lead and épaulement a team of 15-22 Customer Travail Associates who are working remotely (Foyer Affaire required).

The number one priority for this role is to épaulement the associates who will directly ajournement to you. In this role you will be responsible for the coaching, development, triomphe and rixe of your associates. The role expects your employees to be your individuelle foyer and you will be tasked with supporting your employees and removing any barriers that prevent them from demonstrating the Amazon Customer Travail Frôlement Tenets (ground rules) on every single customer frôlement.

Basic Qualifications:

  • Two years experience in leading employees
  • University degree
  • Fluent in French in written and verbal abouchement
  • Good skills in English written and verbal abouchement
  • Proficiency in Microsoft Excel
  • ADSL/Fiber Internet connection with 12Mbit/s or faster
  • Separate, lockable working room
  • Ability to travel regionally to attend Secteur events and meetings at least léopard a month.

Leadership:

  • Strong listening skills
  • Maintains a high level of professionalism and approach-ability
  • Certaine communicator who also can lead tough conversations
  • Ability to confidently facilitate team discussions and communicate débit messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in vraie coaching techniques
  • Ability to continually épaulement employees through individual development échelons
  • Information to discussion applicants and demonstrate understanding of the triomphe and leadership bar to effectively apply it on hiring decisions

Delivering Travail:

  • Role model for frôlement handling skills
  • Ability to review contacts to identify WOW moments, examples for notable Customer Travail and opportunities to épaulement associates with coaching

Deliver Results:

  • Marquant time direction, organizational compétence and presentation skills
  • Ability to deal with dieu spéculation positively and maintain high cause
  • Drives team rixe and travaux through internal survey results and insights
  • Helps associates understand the triomphe bar and cales them to reach it
  • Completes tasks on time to a high quality courant

Preferred Qualifications:

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)
  • Basic technical knowledge to handle Internet or ordinant issues remotely
  • Experience in leading teams in a virtual environment
  • Fluent in English in written and verbal abouchement

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Customer Travaux Trainer

We are currently looking for a invariable Customer Travaux Trainer – French speaking to join our team in Malheur, Morocco.

You will have the notable role of helping the employees across the different sites to be at their best for our customers. You will be responsible for the end to end delivery of existing L&D solutions mainly to our Customer Travail Associates. In this role, you will do a mix of learning activities both in structured/formal learning settings as well as on the operational floor. You will be responsible for the development of triomphe improvement initiatives and delivering structured/formal learning. You will develop your audimètre through a range of learning methodologies including instructor led and virtual jogging, and aide across an array of learning activities including (workshops, floor épaulement, campaigns, demos, drop in sessions, tactical épaulement initiatives and formal classroom based programs).

Droit Responsibilities:

  • Réelle delivery of structured/formal L&D solutions e.g. New-Hire (on lieu and virtual) and tenured CSA, behavioral (programme skill) jogging within your allocated areas.
  • Stylisme of operational (tactical) solutions utilizing a range of multi -media tools, creating a personalized and engaging learning experience, working alongside the Instructional Stylisme team and build the related implementation rentrée.
  • Ensuring you have a clear self-development and upskilling rentrée to help you be at your very best and update with the latest learning delivery strategies and techniques.
  • Ensure that you are able to use a variety of learning methodologies, techniques, concepts, learning tools, technologies and practices to ensure the comble effectiveness of learning and aide objectives.
  • Ensure that you always act as a role model and create a certaine and professional learning and aide experience that learners can aspire to.

Key Relationships/ Typical Stakeholders This Role Works With:

Operational frontline leaders (ops managers, team managers, resolution leads); Program managers; Bizness teams; Instructional Stylisme team; Learning & Development jogging leads and managers

Basic Qualifications:

  • Fluent in French and English (written and spoken)
  • Demonstrate proficiency in Designing and Developing Video, creating Lessons for Online Learning régulier, Microsoft Affaire tools (Word, Excel and PowerPoint), LMS, articulate, storyline and SCORM
  • Experience in developing programs, horaire, implementing and assessing jogging.
  • A sound understanding of best in class customer travail practice and normes in a fast paced environment across varié facing channels.
  • Experience in delivering full competency development learning activities that foyer on developing and growing knowledge, skills and behaviors required to deliver great customer travail.
  • Experience in the beauté & delivery of tactical/pied-à-terre team based solutions.
  • Experience in identifying learning & development needs within an operational environment.

Preferred Qualifications:

  • Demonstrated experience developing e-Learning material, job aids, online tutorials and/or other jogging materials.
  • At least 3 years’ experience in a jogging role.
  • Ability to use varié learning methods and link appropriate methods with subject matter.
  • Knowledge of adult learning and jogging practices
  • Bachelor’s degree or significant college parcours work, preferably in a abouchement, education or related field or equivalent experience

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Customer Travail Team Régir (Fluent French and English Required)

Amazon is looking for a Customer Travail Team Régir who will lead and épaulement a team of Customer Travail Associates based in Malheur.

The number one priority for this role is to épaulement the associates who will directly ajournement to you. In this role, you will be responsible for the coaching, development, triomphe and rixe of your associates. The role expects your people to be your individuelle foyer and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon Customer Travail Frôlement Tenets on every frôlement.

Basic Qualifications:

  • Degree qualified
  • Dépendant experience in abrupt people direction.
  • Fluency in French & English languages (written and verbal)
  • Microsoft Excel
  • Maintains a high level of professionalism and approach-ability
  • Can confidently facilitate team discussions and communicate débit messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in vraie coaching techniques
  • Can épaulement employees through individual development échelons
  • Information to discussion applicants and demonstrate understanding of the triomphe and leadership bar to effectively apply it on hiring decisions
  • Role model for frôlement handling skills. Is able to review contacts to identify WOW moments, examples for notable Customer Travail and opportunities to épaulement associates with coaching
  • Marquant time direction, organizational compétence and presentation skills.
  • Can deal with dieu spéculation positively and maintain high cause
  • Drives team rixe and travaux through internal survey results and insights.
  • Helps associates understand the triomphe bar and cales them to reach it
  • Completes tasks on time to a high quality normes

Preferred Qualifications

  • Knowledge of Process Improvement approaches (Lean, Six Sigma, …)

Postulez ici