Air Arabia recrute Différents Profils sur Casablanca – Fonction Maroc

Air Arabia recrute Différents Profils sur Casablanca – Fonction Maroc

mars 30, 2021 0 Par admin

Air Arabia recrute disparates profils sur Casablanca

-Call Center Espion.
-IT Étai Engineer.
-B2 Certifying Engineer.
-Duty Supervisor.
-Assistance Bloc Engineer.

Air Arabia est une communauté subtile à bas coûts des Émirats arabes unis, basée à Charjah.

Air Arabia est le originaire et encore noble charretier à bas frais du Envoient-Levant et de l’Océanie du Boréal. Elle-même opère un couple de filiales étrangères, Air Arabia Maroc fondée en 2009 et basée à Casablanca, et Air Arabia Egypt fondée en 2010 et basée à Alexandrie (une étrange au Népal a dépouille en moins d’un an, et une étrange en Jordanie ne s’est pas concrétisée).

La communauté dessert encore de 155 destinations à défaut le Envoient-Levant, l’Océanie du Boréal et l’Australie. Elle-même a passionné 80 millions de passagers à maintenant.

Emboîture Air Arabia

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world.

Air Arabia was the first airline to introduce the low-cost carrier élément in the region and is on a objectif to serve all Arab countries and beyond, constantly undergoing aggressive chemin relâchement, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt.

Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added offices to millions of passengers who machin to fly with the airline’s fleet of A320 aircraft.

The airline commenced operations in October 2003 and achieved financial break-even from its very first year of offices and has been éducatif ever since. 

Air Arabia recrute Différents Profils

IT Étai Engineer

Provide IT squelette offices to Air Arabia Group users and bizness teams through various channels such as telephone, web, email or in-person as required. Troubleshoots and remediates issues impacting the operation of the technology soutènement to ensure continuity of bizness. Installs, configures and monitors ordinant systems and networks of the Group: diagnoses hardware/programme faults and solves technical and accaparement problems ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities:

  • Acts as the gantelet chatouille partie for IT squelette faveur center, takes ownership of reported issues; responds to enquiries promptly and provides proper and accurate renseignement and feedback or resolutions to technical problems ensuring problems are being recorded and tracked throughout the entire process.
  • Conducts investigations and diagnosis to identify problems whilst providing Level 1 squelette, channels unresolved issues in the right chemin among the IT teams.
  • Researches, diagnoses, and troubleshoots systems, network problems and hardware and programme faults; identifies resolutions, responds within agreed time limits to call-outs.
  • Assists with the development and implementation of processes and faveur level agreements of incidents direction and faveur request direction.
  • Contributes to creation of squelette knowledge soutien by developing and communicating IT squelette manuals, technical détails and éditoriaux.
  • Key Result Responsibilities – Continued
  • Contributes to IT overall budget by assisting technical experts in almanach, evaluating, testing, and implementing new technology such as systems and platforms for the entire network. Participates in different IT projects.
  • Utilizes different contagion channels and tools to directly squelette or remotely accompagnatrice customers on the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, minet etc.
  • Ensures proper recording and closure of all claims; generates timely reports of different brut to domination squelette offices activities.
  • Installs, configures, monitors and maintains ordinant hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
  • Crémaillères the roll-out of new applications; sets up new users’ accounts, profiles and passwords.
  • Establishes/builds on good working relationship with stakeholders, bizness users, suppliers, vendors and other technical teams to ensure improvements in the IT environment and resolve any issues related to their provided offices and products.
  • Assists in establishing and maintaining a complete and accurate succès of all IT assets in the organization.

Tracé recherché:

Qualifications (Academic, jogging, languages):

  • Bachelor Degree in Ordinateur Ingénierie/Ordinateur Connaissance/Info Technology.
  • ITIL/ CCNP/ CCIE/ MCSE/ RHEL Certifications are a encore.
  • Fluent in both French and English Languages.

Work Experience:

  • 3-4 years in IT Soutènement squelette, faveur desk, 24×7 critical operations preferably in navigation; experience with low cost airline is a encore.
  • Proven succès in implementing and monitorage soutènement projects.
  • Holistic IT Knowledge in heterogeneous technology environments – experience with different hommes of end-to-end technology stacks.
  • Working experience in managing operations and technology platforms – both internally and externally hosted.
  • Proven skills in analyzing data, identifying pitfalls and recommending solutions.
  • Possesses vraie persuasive, negotiation, problem solving and decision making skills.
  • Employs a compte of technical calcul, and interpersonal contraventions to execute new initiatives that squelette company’s objectives.
  • Demonstrates the ability to contribute and successfully deliver against bizness strategy and set KPIs.

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Applies the accounting rules and makes sure payments are timely and accurately processed and postings on Savant are executed as per adopted procedures. Reconciles petty cash balances timely and accurately ensuring no discrepancies.

Maintains accounting controls throughout all transactions carried by auditing chroniques, adhering to the approved policies and procedures, and alerting the réglementer with any abnormalities or discrepancies noticed.

Key Result Responsibilities: 

  • Prepares the accounting entries to the Savant X3 ensuring accuracy and conformity recognized financial dimensions.
  • Verifies the Bank statement & records the unrecorded receipts on daily basis.
  • Prepares the Bank reconciliations statements for all banks on monthly basis.
  • Follows up & monitors Group sales.
  • Locates overdue accounts in Savant X3 and highlights to the Gestionnaire accordingly.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional revues.
  • Contributes to team lutte by accomplishing related results as needed.
  • Performs any additional responsibilities as instructed by the line réglementer.

Tracé recherché:


  • Bachelor degree in Accounting / Payé or equivalent from.
  • Professional titre as an Accountant is preferred..
  • Qualifié of using technology systems and tools mainly versé related ones.
  • Proficient in Microsoft Psautier- Advanced Excel, Access, Word, Power Situation skills, Internet and Web Search.
  • Fluent in English Language.

Work Experience:

  • 1 or 2 years of experience in a computerized accounting environment is preferred.
  • Strong math and numerical reasoning ability and high accuracy are mandatory for this role.
  • Qualifié of using computerized accounting environment is essential.
  • Qualifié of rencontres deadlines without compromising quality of outcome.
  • Qualifié of analyzing data, identifying irregularities.
  • High précaution to details, confidentiality, and ability to adhere to procedures and set measures are a must.
  • Qualifié of working for spacieux hours and under pressure.
  • Demonstrates the ability to contribute and successfully deliver against bizness strategy and set KPIs.

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B2 – Certifying Engineer

Carries out and supervises Line-level assistance tasks on Air Arabia and third party aircrafts within the DAC ‘B2’ License Category, ensuring the required work is performed, certified and recorded accurately and timely in accordance with Air Arabia Maroc and regulatory requirements.

Key Result Responsibilities:

Operational Consul

  • Reviews assigned task cards with the outstation & Line Assistance Gestionnaire to privilège full understanding of the work, priorities, registre requirements and cautions, prior to starting work.
  • Prepares and performs scheduled aircraft assistance according to assigned task cards, ensuring that the required registre, parts, tools and GSE are obtained and used per issued instructions.
  • Carries out aircraft pratique and magazine tasks to the courant necessary to fully identify and succès any defects or damage in accordance with apKey Result Responsibilities:proved assistance procedures.
  • Performs defect troubleshooting and modification in accordance with Aircraft Assistance Manuals and instructions provided by Ingénierie Department.
  • Signs off assistance tasks performed or supervised within the scope of own authorisation, verifying that the task card and associated chroniques have been completed to the required courant following completion of all assistance.
  • Manages communications with other Engineers and Technicians related to the assigned tasks, ensuring proper organisation, continuity and handover of work.


  • Manages the safety of assigned assistance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.
  • Takes claire steps to protect self and other persons in the area of the assistance activity from any passable injury, including the use of proper GSE and protective equipment.
  • Manages human factors aspects of assistance, ensuring that the continuity of critical assistance tasks is protected, by avoidance of task rémission and the proper use of handover procedures.

Reputation and Teamwork

  • Internal Customer Largesse: provides claire squelette to other operational teams in MAC, provides proactive and helpful professional advice, suggestions and solutions.
  • Leadership: provides sound contrôle and guidance of Technicians assigned to squelette own tasks. Ensures they are adequately briefed to perform the non-certifying assistance tasks.
  • Representing Air Arabia Maroc: presents a claire and competent apollon of technical professionalism to MAC Flight Crews, other companies’ exclusif and MAC customers.

Cost Awareness

  • Maintains claire awareness to the cost of aircraft assistance including use of time and materials.
  • Minimises unnecessary waste of consumable material and segment repair cost by avoiding unnecessary.

Tracé recherché:


  • Holds /has held an EASA Action 66 & DGAC B2 Aircraft Assistance License and company assistance
  • approvals on the Airbus A320.
  • Commentaire: must commit to ensure any limitations removed from license within 9 months of électricité.
  • Ability to obtain an unrestricted DGAC B2 Category License.
  • Able to demonstrate in-depth airframe and engine systems assistance knowledge.
  • Ability to read, write, speak and understand English to a good courant for technical communications.
  • Good ordinant skills (Microsoft Psautier).
  • Ability to obtain a Moroccan driving license

Work Experience/Other Competencies:

  • At least 2 years’ experience certifying assistance on the Airbus A320 family of aircraft.
  • At least 5 years’ experience in a Squelette Assistance environment.

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Call Center Espion

To squelette the Tangence Centersection across the network by handling customers’ inbound calls and providing renseignement on the various products and offices; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and offices to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

  • Handles customers’ enquiries, requests and complaints in a claire vraie manner whilst ensuring company’s branding and corporate apollon are reflected in a claire manner and as per approved quality normes.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a claire apollon of the company.
  • Provides accurate renseignement emboîture the company’s products and offices; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different brut, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Tangence Center or any other fragment and follows up on procès taken.
  • Promotes the company’s products and offices through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Tangence Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Tangence Center core activities & functionalities, crémaillères the team in day-to-day operations ensuring valeur-limite productivity, flexibility, and cooperation are achieved.
  • Ensures all key triomphe indicators for customer quiétude are achieved, including agreed faveur levels, quality normes and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall triomphe.

Tracé recherché:


  • High School/Diploma or equivalent.
  • Qualifié of using technology systems and tools such as Microsoft Psautier.
  • Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Gestionnaire’s approval only).
  • No hearing or articulatory problems.

Work Experience / Other Competencies:

  • No previous experience is required for this role; any experience would be treated as an advantage.
  • Capability of understanding market trends and channeling them leading to vraie customer care solutions
  • Possesses vraie contagion skills that enable him/her utilize in monument sales and mercatique techniques.
  • Qualifié of understanding customers’ problems and immédiat them in the right channel.- Ability to work for spacieux hours and under pressure.
  • Qualifié of identifying problems and immediately reacting to situations of different brut such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against bizness strategy and set KPIs.

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Duty Supervisor

Assists the Gestionnaire by guiding, supervising and driving the Inbound operations and sales across the network, monitorage triomphe of plâtre and systems, resolving problems, and preparing and executing procès niveaux; drives the teams to achieve objectives is in line with set measures and company’s adopted policies and proceduresProfil recherché:

Key Responsibilities:

  • Defines/sets and drives the sales targets of the assigned team to achieve bizness goals and maximize rapport by developing efficiency, and providing guidance on best practices.
  • Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated bizness requirements and objectives, monitors adherence, attendance, leave and overtime records.
  • Supervises a team of Call Center agents; monitors the day-to-day triomphe of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls.
  • Ensures accurate renseignement on products and offices are communicated through the team; monitors triomphe in terms of sales and achieving revenue.
  • Assists the Supervisor- Inbound/Gestionnaire in the daily operations by providing on “Floor” guidance, squelette, and monitorage to Call Center agents.
  • Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors contagion such as random calls, minimize errors and track operative triomphe thereby increasing sales.
  • Manages individual’s/team’s triomphe assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to dentier those gaps
  • Partners with Supervisors/Gestionnaire to develop individual/group development niveaux to enhance the triomphe of the team, including: coaching, mentoring, counselling, jogging courses, etc. Conducts électricité sessions, product knowledge and system trainings, as well as assessments for new joiners.
  • Identifies trends in customer faveur; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in offices and operating procedures thus contributing to achieving/maintaining high quality in triomphe in workflow to increase sales.
  • Ensures all Tangence Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in organisation with suppliers and IT fragment.
  • Develops preventive assistance programs and immediate technical squelette to all work stations when not fully operational.

Tracé recherché:

Qualifications (Academic, jogging, languages, etc.):

  • Bachelor degree in Direction or equivalent.
  • Qualifié of using technology systems and tools; proficient in Microsoft Psautier.
  • Fluent in French, English & Arabic Languages;

Work Experience/Other Competencies: 

  • 2+ years of related working experience in a similar role, preferably in navigation; experience with low cost airline is a encore.
  • Knowledge in Call/Tangence Center technological systems and tools.
  • Proven skills in analyzing data, identifying pitfalls and recommending vraie solutions.
  • Qualifié of identifying problems and immediately reacting to situations of the different brut such as angry customers, complaints and special requests.
  • Qualifié of understanding customers’ problems and immédiat them in the right channel.
  • Cost-oriented, possesses vraie persuasive, negotiation, problem solving and decision making skills.
  • Ability to use a compte of technical calcul, and interpersonal contraventions to execute new initiatives that squelette company’s objectives.
  • Possesses vraie contagion skills that enable him/her utilize in monument sales and mercatique techniques.
  • Ability to work for spacieux working hours and under pressure.
  • Demonstrates the ability to contribute and successfully deliver against bizness strategy and set KPIs.

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Assistance Bloc Engineer


  • Develops long-term/short-term assistance niveaux for Air Arabia Maroc fleet assistance based on the transformer’s manual – Approved Assistance Program (Airbus/ AMP).
  • Maintains a system of monitorage and control of the assistance program to ensure that the assistance schedules are executed timely and according to approved practices.
  • Prepares work scope of assistance schedules (line, workshop); identifies group and individual assistance tasks based on the AMP and as per adopted procedures.
  • Coordinates with Stakeholders to develop manpower capacity budget and manage scheduled/unscheduled assistance activities taking into consideration the agreed parameters (calendar, hours, cycles), cost and bizness needs, overlaps, unforeseen circumstances as well as emergencies.
  • Maintains an vraie and updated system of work- produit arrangements for (A) and (C) checks to include/succès all scheduled automatisme and non-routine assistance. Ensures job cards are efficiently prepared and updated.
  • Defines the tools, components and spare parts needed for aircraft assistance based on the approved specifications; ensures needed material is prepared in preload lists for all scheduled work packages.
  • Coordinates with Ingénierie Procurement to secure all tools, spare parts and components needed to execute the assistance program all to be in installé and on time.
  • Develops/maintains a system to monitor assistance requirements reflecting components within Air Arabia Maroc shops capability list.
  • Ensures an accurate and up-to-date database of the spare parts, components inventory is maintained to achieve cost-effective and satisfactory timely assistance.
  • Monitors tasks completion a contrario Engineers checks requests in accordance with policies, procedures and regulations.
  • Establishes and maintains necessary procedures to keep RAL Fleet direction system updated, thus reflecting the true assistance status of all aircrafts.
  • Schedules compliance of airworthiness directives as well as non-mandatory faveur gazettes and modifications.
  • Provides necessary assistanat in the aircrafts lease/sublease process through technical evaluation of aircrafts.
  • Coordinates with respective parties in Ingénierie, Payé and Legal to ensure smooth processing as per agreed terms and occurrence and approved regulations.
  • Prepares, coordinates and schedules all bermuda term assistance requirements working closely with line assistance and MCC departments.

Tracé recherché:

Qualifications (Academic, jogging, languages, etc):

  • University Degree in Aircraft Ingénierie/Aeronautical/Aerospace/Industrial or equivalent.
  • Project Direction certificate or alternately the proven corresponding working experience.
  • Cost Control, Compliance, Budgeting and Quality Preuve certificates and trainings are an added value and some may be treated as conditional for this role.
  • Qualifié of using technology systems & tools; proficient in Microsoft conclusion and MRO systems.
  • Brillant command over both written and oral contagion skills: reporting, presentations, etc.
  • Fluent in English Language.

Work Experience/Other Competences:

  • 5+ years’ experience in the Aéronautique industry, 4 of which as “Bloc Engineer” or in a similar capacity,experience with Airbus A320 aircraft is preferred.
  • Experienced in aircraft almanach systems, procedures and chroniques such as (MPD, MRB, AMP) and regulations such as those of CAMO (Continuing Airworthiness Direction Organization), and their lien to aircraft assistance program.
  • Familiar with aircraft systems and components.
  • Familiar with rules and regulations of DGAC pertaining to the Ingénierie Assistance, policies, procedures, manuals and licensing.
  • Can demonstrate a working knowledge of EASA segment 145, segment 21 and sub segment “M” requirements.
  • A balanced personality with foyer, analytical thinking, efficiency and commitment to successful results.
  • Experienced in working with a team of professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios.
  • Very good supervisory and time direction skills.
  • Necessary exposure on airline and Flight Operations and courant regulations.
  • Exposure to Quality Preuve/Safety/Examen functional practices related to and affecting assistance.
  • High accuracy and précaution to both results and details.
  • Proven skills in analyzing data, identifying pitfalls and recommending alternate solutions.
  • Cost-oriented, possesses vraie problem solving and decision making skills.
  • Ability to use technical calcul, and interpersonal contraventions to squelette company’s objectives.
  • Demonstrates the ability to contribute and successfully deliver against bizness strategy and set KPIs.

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