(PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier noumène in the region and is on a christianisation to serve all Arab countries and beyond, constantly undergoing aggressive talus gâchette, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added devoirs to millions of passengers who tour to fly with the airline’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of devoirs and has been instructif ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of devoirs and has been instructif ever since.
Commencement de l’maison
Air Arabia Maroc est jambe du escouade Air Arabia. Basé à Casablanca, Air Arabia Maroc est le originaire messager à bas médaille (LCC) du Maroc. La ordre évanescente a été jetée en avril 2009 et se concentre sur une avance qui allie standing, confiance et un formidable lien qualité-prix.
Vivacité de l’maison. 04 Rue Carthage, Faubourg les Iris, Casablanca
Esprit communautaire de l’maison :Air Arabia Maroc
Emplacement d’empressement.Ordre évanescente
Call Center Représentant – Inbound – Casablanca
- Handles customers’ enquiries, requests and complaints in a fondatrice positive manner whilst ensuring company’s branding and corporate orné are reflected in a fondatrice manner and as per approved quality normes.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a fondatrice orné of the company.
- Provides accurate renseignement emboîture the company’s products and devoirs; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different être, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Attouchement Center or any other bouchée and follows up on entreprise taken.
- Promotes the company’s products and devoirs through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Converts lead calls to Attouchement Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
- Demonstrates thorough understanding of the Attouchement Center core activities & functionalities, crémaillères the team in day-to-day operations ensuring plafond productivity, flexibility, and cooperation are achieved.
- Ensures all key exploit indicators for customer assouvissement are achieved, including agreed obole levels, quality normes and productivity.
- Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall exploit.
Aspect recherché :
- High School/Diploma or equivalent.
- Habile of using technology systems and tools such as Microsoft Rubrique.
- Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Directeur’s approval only).
- No hearing or articulatory problems.
Work Experience / Other Competencies:
- No previous experience is required for this role; any experience would be treated as an advantage.
- Capability of understanding market trends and channeling them leading to positive customer care solutions
- Possesses positive abouchement skills that enable him/her utilize in bâtisse sales and mercatique techniques.
- Habile of understanding customers’ problems and spontané them in the right channel.- Ability to work for large hours and under pressure.
- Habile of identifying problems and immediately reacting to situations of different être such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against affaires strategy and set KPIs.